Shipping policy

We are committed to delivering your order as quickly and efficiently as possible. Below you will find the details of our shipping policy:

1. Order Processing Time

All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Estimates

We ship our products worldwide. Estimated delivery times depend on your location:

• United States: 7-15 business days.

• Puerto Rico: 10-20 business days.

• International: 10-20 business days.

Please note: These timelines are estimates and unexpected customs or transit delays may occasionally occur.

3. Shipping Rates

• We are proud to offer Free Standard Shipping on all orders worldwide.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 48 hours. You can track your package directly on our website.

5. Customs, Duties, and Taxes

VeloLite is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged or Lost Packages

If your order arrives damaged or gets lost in transit, please contact our support team immediately at contact.velolite@gmail.com with your order number and photos of the damage so we can process a replacement right away.